WingGuard Protection

Protecting Your Wings, Keeping the Enchantment Alive

At Enchanted Wings, we believe that every piece of jewelry holds a story. The WingGuard Protection Plan is designed to ensure your treasured pieces remain as magical as the day you received them. Available exclusively to Chrysalis Members, WingGuard provides ongoing coverage for accidental damage and theft, so you can wear your jewelry with confidence.

What’s Covered?

✔ Accidental Damage – Cracks, breakage, or other unexpected damage that makes your piece unwearable.
✔ Theft Protection – If your jewelry is stolen, we’ll replace it with a piece of similar value and design.
✔ Multiple Claims – As long as your Chrysalis Membership is active, you can continue to file claims for covered pieces.

Membership-Based Coverage

WingGuard Protection is available only to active Chrysalis Members and applies to all eligible Enchanted Wings pieces. Your membership level determines how many pieces are covered:

  • Standard Membership – Protect up to 3 pieces
  • Silver Membership – Protect up to 6 pieces
  • Gold Membership – Unlimited protection for all your Enchanted Wings jewelry

Extend Protection to Past Purchases

Already own Enchanted Wings jewelry? No worries! You can register previously purchased pieces within 30 days of joining or upgrading your Chrysalis Membership to ensure they’re covered under WingGuard. Simply fill out the WingGuard Previous Purchase Enrollment Form found below to get started.

How to File a Claim

1️⃣ Fill out the WingGuard Protection Claim Form found below.
2️⃣ Provide Proof – Submit photos of the damaged item or a police report in case of theft.
3️⃣ We Take Care of the Rest – If approved, we’ll repair or replace your jewelry so you can keep the enchantment in your life.

Join Our Chrysalis Membership & Stay Protected

WingGuard is a Chrysalis Members-only benefit, ensuring that our most loyal customers receive the highest level of care. Keep your membership active to maintain continuous protection and peace of mind.

Become a Chrysalis Member Now 🦋❤️

Unite | Ignite | Transform | Transend

Chrysalis Memberships

Pick the membership you would like based on the amount of pieces you'd like covered by our WingGuard Protection.

Chrysalis Membership ~ Standard
Chrysalis Membership ~ Standard
From $14.99
From $14.99
Chrysalis Membership ~ Silver
Chrysalis Membership ~ Silver
From $19.99
From $19.99
Chrysalis Membership ~ Gold
Chrysalis Membership ~ Gold
From $29.99
From $29.99

WingGuard Protection Plan Terms & Conditions

Last Updated: 07/22/2026

1. Overview

The WingGuard Protection Plan ("WingGuard") is an exclusive benefit available to active Chrysalis Members of Enchanted Wings. WingGuard provides protection against accidental damage and theft for eligible Enchanted Wings jewelry while the member maintains an active Chrysalis Membership.

By enrolling in WingGuard, registering eligible jewelry, or submitting a claim, you agree to these Terms & Conditions.

2. Nature of the Program

WingGuard is a membership benefit provided exclusively to active Chrysalis Members. WingGuard is not an insurance policy, insurance contract, warranty, or service contract.

WingGuard is a voluntary repair and replacement program offered by Enchanted Wings at its sole discretion and subject to these Terms & Conditions.

Benefits, eligibility requirements, claim procedures, and program features may be modified or discontinued by Enchanted Wings at any time.

3. Eligibility

WingGuard is available exclusively to active Chrysalis Members in good standing.

Protection limits are based on membership tier:

Standard Membership

Protect up to 3 registered pieces

Silver Membership

Protect up to 6 registered pieces

Gold Membership

Protect unlimited registered pieces

Protection applies only to authentic Enchanted Wings jewelry purchased directly from Enchanted Wings or through an authorized sales channel.

4. Protected Events

WingGuard provides protection for:

Accidental Damage

Including accidental breakage, cracking, or damage that materially affects the wearability or structural integrity of the jewelry.

Theft

Protection for jewelry stolen from the member, provided acceptable documentation is submitted.

5. Exclusions

WingGuard does not protect against:

  • Normal wear and tear
  • Cosmetic scratches or minor imperfections
  • Tarnishing or discoloration
  • Damage caused by misuse, neglect, abuse, or improper storage
  • Intentional damage
  • Unauthorized repairs or modifications
  • Loss of individual components
  • Mysterious disappearance or unexplained loss
  • Items sold, transferred, gifted, or otherwise no longer owned by the original purchaser
  • Damage or theft occurring while membership is inactive
  • Commercial use, display, or rental of protected items

6. Previously Purchased Pieces

Previously purchased Enchanted Wings jewelry may be enrolled in WingGuard subject to the following requirements:

  • The member must provide proof of purchase.
  • The member must submit current photographs of each piece.
  • Registration must occur within 30 days of joining or upgrading a Chrysalis Membership.
  • Enrollment approval is required before protection begins.
  • Protection begins 7 days after approval.
  • Previously purchased pieces count toward the protection limits of the member's Chrysalis Membership tier.

Condition Requirement for Previously Purchased Pieces

To be eligible for enrollment, previously purchased pieces must be in functional, wearable condition at the time of registration.

WingGuard is intended to protect against future accidental damage or theft and may not be used to obtain protection for damage, defects, or losses that occurred prior to enrollment.

By submitting a WingGuard Enrollment Form, the member certifies that the registered item is not currently broken, damaged, missing, stolen, or awaiting repair.

Submitted photographs will be used to establish the item's condition at the time of enrollment.

Coverage for previously purchased pieces begins seven (7) days after approval and may not be used for incidents that occurred before the enrollment approval date.

Enchanted Wings reserves the right to deny enrollment for any item that appears damaged, incomplete, altered, or otherwise ineligible at the time of registration.

7. Claim Submission

Claims must be submitted through the WingGuard Claim Form available on the Enchanted Wings website.

Members must provide:

For Damage Claims

  • Photographs clearly showing the damage
  • Description of the incident

For Theft Claims

  • Police report documenting the theft
  • Description of the incident

Additional information may be requested to verify eligibility.

8. Claim Review and Approval

All claims are subject to review and approval.

Enchanted Wings reserves the sole right to determine:

  • Claim eligibility
  • Whether an item will be repaired or replaced
  • The replacement style offered
  • Whether submitted documentation is sufficient
  • Whether a claim falls within the scope of WingGuard protection

Claim decisions are final.

Claims are typically reviewed within five (5) business days, though processing times may vary.

9. Repairs and Replacements

If a claim is approved:

  • The protected item may be repaired or replaced at Enchanted Wings' discretion.
  • Replacement pieces may differ slightly from the original.
  • Discontinued pieces may be replaced with a similar design of comparable value.
  • Wing patterns, gemstones, colors, and materials may vary due to the natural and handmade nature of Enchanted Wings jewelry.
  • Replacements may be newly created, remade, or substantially similar pieces.

10. Multiple Claims

Members may submit multiple claims on eligible registered pieces while their Chrysalis Membership remains active.

If a repaired or replaced piece later experiences accidental damage or theft again, additional claims may be submitted.

However, Enchanted Wings reserves the right to investigate excessive, suspicious, abusive, or fraudulent claim activity and may deny future claims or terminate WingGuard eligibility at its sole discretion.

11. Membership Requirement

WingGuard protection remains active only while the member maintains an active Chrysalis Membership.

Protection immediately terminates if:

  • Membership is canceled
  • Membership expires
  • Membership fees become delinquent

Protection may resume once membership is reactivated. Incidents occurring during inactive membership periods are not eligible for protection.

12. Fraud Prevention

Submitting false information, altered documentation, fraudulent police reports, intentionally damaged items, or other misleading information may result in:

  • Claim denial
  • Immediate termination of WingGuard protection
  • Cancellation of Chrysalis Membership
  • Permanent ineligibility for future WingGuard benefits

13. Limitation of Liability

WingGuard is a membership benefit and is not an insurance policy.

The maximum benefit provided under WingGuard shall not exceed the original purchase value of the protected item.

Enchanted Wings shall not be liable for any indirect, incidental, consequential, emotional, sentimental, or special damages arising from loss, theft, damage, repair, or replacement of any jewelry.

14. Changes to WingGuard

Enchanted Wings reserves the right to modify, suspend, or discontinue WingGuard at any time.

Material changes will be communicated to active Chrysalis Members through email, website notice, or other reasonable means.

Continued participation in WingGuard after such changes constitutes acceptance of the revised Terms & Conditions.

15. Contact Information

For questions regarding WingGuard, claims, or enrollment:

Enchanted Wings
Email: jewelzbyjewelia@gmail.com

Mailing Address:
PO Box 1048
Joshua Tree, CA 92252

Phone: (805) 538-2727

WingGuard Protection Plan

Protecting Your Wings, Keeping the Enchantment Alive. 🦋✨

WingGuard is an exclusive Chrysalis Membership benefit designed to help preserve and protect the Enchanted Wings pieces you treasure most.