Refund policy
Refund Policy
At Enchanted Wings, I stand behind the quality of my products. While all sales are final, I'm happy to assist with exchanges or store credit for items damaged in transit. No refunds will be given.
Exchanges
To request an exchange for a damaged item, please follow these steps:
- Notify Us: Email me at jewelzbyjewelia@gmail.com within 5 days of receiving your order to report the damage. Include photos of the damaged item and your order details.
- Return the Item: Once your request is approved, I'll send you a return label to ship your item back to me.
Upon receiving and inspecting the returned item:
- If a replacement is available, I will ship it to you at no additional cost.
- If a replacement is unavailable, I will award you a store credit for the total amount you paid including shipping and and taxes paid.
Refund Process
No Refunds
Exchanges
I only offer exchanges for items damaged in transit. If an exact replacement is unavailable, a store credit will be awarded.
Return Shipping
To return a damaged item, please email me before shipping.
- Once approved, I'll send you a return label.
- Important: Returns sent without prior approval may not be processed.
Enchanted Wings is not responsible for returns lost in transit.
Lost or Stolen Packages
Enchanted Wings is not responsible for packages marked as delivered to the shipping address provided at checkout. If your package is lost or stolen, I recommend contacting the shipping carrier directly with your tracking information.
Our Commitment
At Enchanted Wings, customer satisfaction is my priority. If you have any questions or concerns, please don’t hesitate to contact me at jewelzbyjewelia@gmail.com. I'm here to help!